As of 2017, Philip Morris International has been undergoing a historic transformation to build a smoke-free future. A key metric for us is user satisfaction using the NPS (Net Promotion Score) methodology. We use the same methodology to measure employee engagement (Employees NPS). The survey includes 10 areas divided into 50 questions. The survey is the basis for creating an engagement strategy. In 2022, we conducted data analysis, focus groups, interviews with employees to synchronize their expectations. Our focus is on 5 main pillars: Transformation, Leadership and Management, Career Development, Wellbeing, Reward and Recognition. Career Development is a pillar that aims to improve role clarity, performance and quality actions in order to develop.

The action plan is aimed at People Managers. The initiatives were related to building quality development plans for all employees in the organization, as well as building people development skills in team leaders.

Career Development initiatives took place throughout the year, being integrated into everyone's daily work through individual development plans.

The Career Development pillar included initiatives such as: • Workshops on People Development topics (How to build an effective development plan). • Training of all team leaders on the topic of Building specific individual development plans. • Feedback Stimulation Training – we delivered hands-on training to all team leaders to foster a culture of sharing. • The performance management process as an incentive for professional growth. The process includes 4 quarterly performance management meetings, 360 feedback, project feedback through the HR system, and performance calibration meetings. • IGrow - A global mentorship program for all PMI employees that fosters a culture of inclusion and growth by helping to develop a diverse community of talent. The participating participants are 10% of the organization.

Based on the eNPS survey in 2022, we obtained the following results: 89% believe that their line manager regularly helps them understand their performance. 81% believe that the feedback they receive is supported by a range of sources and examples. For the 7th year in a row, the Top Employers Institute has named Philip Morris Bulgaria as a top employer. The certificate is awarded after a rigorous assessment by independent human resources auditors of practices in several areas, including employee compensation and benefits, working conditions, training and career development.