Combining sustainability with profitable business through active efforts in four main areas: Care for our employees We hold on to our employees, taking care of their well-being and safety, guaranteeing fair employment and offering opportunities for development. Caring for the planet Caring for the planet means for us to constantly keep in mind our environmental aspects and look for solutions to reduce their impact. Desired partner Being a desirable partner means that we are committed to providing seamless service and ensuring that our customers have the best experience. Trusted partner for stakeholders We care about our revenue and profitability to be a trusted partner of our stakeholders.

Our services are based on complexity and flexibility. We help our clients to outsource to us unproductive activities for them and to concentrate on the main subject of their business. The model of services allows changing the hired quantities of textiles, according to the current needs of customers, so that they can control costs according to their current workload. Outsourcing saves time, natural resources and money. It has been proven that the client's employees are more motivated.

A passion for sustainability We have long practiced good corporate social responsibility with regard to the environment, our employees, and also our customers’ own sustainability aspirations by offering them sustainable products and services. Not only have we committed to a 100% recycling target for our products, we have also pledged to operate with the same sustainability principles everywhere we do business. We aim to be the most sustainable company in our industry.

We at Lindström Bulgaria believe that we have introduced a customer service system that is among the best in the B2B services sector. Our customer base is segmented by customer importance. All large and medium-sized clients (classified by expected revenue) have a personal representative from Customer Service who can be contacted for any questions related to our services(Key Accounts Reps). We have introduced an innovative platform for online customer service (eLindström), where customers can request the services they use, as well as generate reports. We have marked all our clothes with an RFID chip and customers can track all the clothes they rent in real time. This ensures full transparency of the invoiced services, as well as enables customers to manage the textiles they use, such as returning clothes or generating orders for new employees / seasonal workers. We have made great efforts to reduce the impact of our activities on the environment with real measurable results. We have achieved a high level of retention and satisfaction of our customers and partners, while increasing our profits.

Through a methodology for satisfaction assessment, independent of the company's employees, our clients gave us an average score of 9.21 / 10.00. The readiness of our clients to recommend our company and services, measured by NPS, for the same period is 79.During 2021 we have a retention of the customer base of 97% (Indirect indicator of the quality of our services).Our subcontractors value the partnership with our representative office at 8.9 / 10 and they all tend to recommend the company as a fair, responsible partner.The employees of the company give a satisfaction rating of 4.40 / 5.00 with eNPS=54. Through our activities in 2021 we will save 13,000 m3 of water,18,700 kg of detergents,552 mWh of energy,710,000 kg of CO2 and 26,500 kg of textile waste (calculated according to the ETSA m