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Sitel is a global Business Process Outsourcing (BPO) leader. It is part of Acticall Sitel Group and collaborates with global brands to help deliver outstanding customer experience. The company operates in 22 countries, having 144 offices and more than 75,000 associates around the world with headquarters in Miami, Florida.

The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.

In order to create an outstanding customer experience, Sitel creates client-specific solutions at the ideal location - onshore, nearshore, offshore, botshore and Work@Home.

In Eastern Europe, Sitel successfully operates in three countries having both onshore and nearshore solutions, servicing 35+ clients from different industries on more than 40 different languages. The main sites are located in Sofia and Varna-Bulgaria, Belgrade-Serbia and Warsaw-Poland. Sitel is also providing microsite solutions for better customer dynamics and geographic coverage. The existing microsites in EE are located in Dobrich-Bulgaria, Niš-Serbia and Gorzow-Poland.

Sitel EE is also covering various supporting hubs: Finance & Accounting Shared Service Centre, Business Intelligence Marketing, Change Management and Reporting Hubs in Sofia; Workforce Management Hub in Warsaw and Project Management office and Pricing in Belgrade.

Sitel’s ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of its clients.

The company can also offer a long-term and strategical partnership with its experience across all major verticals delivering a strong foundation of not only customer care services, but a combination of proven digital solutions across all stages of the end-to-end customer journey while building comprehensive and overall strategy for your Customer Care Support, as full range of Customer Experience activities such as Complain handling, Retention, Digital Marketing – chat bots, SoMe, etc.

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