CSR

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Company Name Albena AD Contact Person Denitsa Todorova Position HR Specialist PR Director Margita Todorova HR Director Daniela Chikova Telephone 0579/62897, 048/904236 E-mail Development@albena.bg Website http://www.albena.bg

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Questionnaire

1. How does the concept of Corporate Social Responsibility correspond with the mission and heritage of your company?
Albena AD's concept of socially responsible business practices is realized through multiple projects and initiatives, e.g. the Company's projects in the sphere of Human Resources - organisation of qualification improving trainings and seminars for the employees, scholarships for students from different universities, methods to encourage a healthy way of living of the employees, etc.
The Company has also been implementing environment protection projects, such as the one for the management of the "Baltata" national preserve.

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2. What is your company's CSR involvement with the COMMUNITY?
Albena AD's efforts to support the community aim to improve people's living standard and provide opportunities for acquiring a higher level of professional qualification, or obtain expertise in a completely different sphere of activity. Currently, Albena AD has been running a total of two projects.
The first one is financed by PHARE and is called ‘Acquiring professional experience and enhancing the potential for employment of jobless young people through internships in the sphere of restaurant business'. The main objective of the project is to help 100 unemployed young people to get professional experience by working as interns in ten of Albena's restaurants.

The second project is carried out in cooperation with the Ministry of Labour and Social Works and involves the organisation of a qualification cooking course for 21 unemployed. After the training is over, everyone who has successfully passed the final examination gets appointed as a chef in Albena's restaurant system.
On an annual basis, Albena AD organises the ‘Albena National Cultural Celebrations' initiative with the participation of a number of famous writers, artists and poets.
In addition to that, the Company also finances the repair works on a number of kindergartens in the region, sponsors the Tourism department at the University for National and World Economy in Sofia and the University of Economics in Varna, donates books and equipment to the Professional School of Tourism in Dobrich, provides financial support to the Obrochishte Football Club and has aided the reconstruction of the church in the Teketo locality near the village of Obrochishte.

3. What is your company's CSR involvement with the ENVIRONMENT?
Albena AD annually invests a lot of funds in preserving and improving the environment both in the Albena Complex and in the region. An example of the Company's efforts in that sphere is the initiative for financing and developing a plan for the management of the ‘Baltata' national preserve and its buffer zone. The project is currently under public discussion and is about to be realized in the near future.
A major prerequisite for the development of the above-mentioned plan is state-of-the-art management in the supported preserve and buffer zone category that needs to be aligned to the international requirements for specialized preservation, balanced access and exhibition of the protected territory, as well as a sustainable usage of its buffer zone.
The objective is to use the Plan as a management tool for the natural preserve and its buffer zone, observing the requirements and goals of nature protection, providing support for regional development, respecting the balance of interests and the coordination of the institutions and the other interested owners that the Plan concerns.
Albena AD has at its disposal its own weather service (the only one on the Bulgarian Black Sea coast) that watches closely for the ecological condition of the beach, the air and the sea water.
Since 1996, the Complex has been a member of the ‘Blue Flag' programme for environmental management, created at the initiative of the World Tourism Council.
A hygiene control system developed under HACCUP standards is currently being implemented in all restaurants on the Complex's territory.


4. What is your company's CSR attitude towards your EMPLOYEES?
The Employees of Albena AD have at their disposal a kindergarten located in the village of Obrochishte which is available to them for free.
During the summer season, part of the Albena Resort staff is provided with a free vacation in a resting house maintained entirely by Albena AD.
Every year, the Albena Foundation supports people in need or provides scholarships to talented children.
Trainings in Bulgaria and abroad are available to all of the Company's employees. The staff is also provided with company phones and cars.
At the end of season, every employee has the opportunity to evaluate their work place and provide the Albena AD management with important feedback on employee satisfaction.
Albena AD's employees make use of a number of social benefits. During the winter season, the Company organises trainings for its staff to the purpose of improving their qualification and the quality of the services provided.
Apart from the foreign language and professional courses, the Company also invests in international trainings for mid-level management.

5. What is your company's CSR involvement with YOUNG PEOPLE and EDUCATION?
Every year, Albena AD grants scholarships to students from different universities in Bulgaria. The cooperation with the ‘Albena' International College, the College of Tourism and the University of Economics in Varna has turned into a tradition. Every season, Albena AD provides internships to the students from the professional schools of tourism in Varna and Dobrich.

6. What is your company's practice of BUSINESS ETHICS?
Albena AD has a long-time experience in applying the rules of business ethics. All partners of the Company can confirm that Albena AD is one of the most reliable and ethical partners in tourism business in Bulgaria. Proof of that is the Investors Association award for best corporate management that Albena AD received for the first time in 2002.

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